ABOUT US

Perfecting the Retail Travel Agency experience

 

In an age where the convenience of technology has helped make travel booking processes simpler and faster, the traditional “travel agency” model has fallen behind. We are here to bridge the gap between the current retail agency model and the online travel agent booking process.

Travelstream is all about adapting to advances in technology, utilising them throughout the travel booking and research phases, and mixing that with the traditional “face-to-face” model.

Travelstream Today

In the late 2000s, the agency developed a specialty in maximising clients’ perks and amenities on international premium class airfares and now continues to achieve outstanding results for all clients on a retail level.

Under current leadership, Travelstream is pushing the standard of excellence in travel still further.

In 2014, the company expanded with an elite consortium of upscale travel providers to further its ability to offer clients the best and most exclusive options in travel.

In 2016, after many months of planning and consultation, the first retail agency was launched in the highly acclaimed Westfield Plenty Valley shopping precinct, north of Melbourne.

This was followed in 2017 with the opening of the first exclusive travel agency in a sub-regional centre, Tarneit Central.

Planning is in the works with many leading Travel Providers and Industry Members to further the reach and effectiveness of a Retail Travel operation concurrently with an ever-growing online market.

We believe that an integration with face-to-face service and up-to-date technology is the future of the industry and are excited to deliver it.

Our Travel Agents

All of us on the Travelstream team are travel enthusiasts. We actively trip the globe, bringing back “best of” recommendations for each other and our clients. Our Travelstream advisors and support staff are energetic experts who work to craft trips that exceed your expectations and deliver you the BEST value on the market. Let us show you how.

Testimonials

  • The best part about our arrangement is that once our staff and payment details are entered into our Travelstream card, we don’t need to enter it in again for each booking.

    Frank - Inspired Group

  • Our team frequently travels overseas to visit suppliers. All of our details are kept in one place, and when we need to book, we don’t have to spend hours on the phone!

    Terry - Preface

  • Finally, a team I can rely on to take care of our travel needs! I must admit, it has not been fun doing it by myself – very time-consuming, and VERY frustrating!

    Jack - ReMax

  • I’m very satisfied with the ease of bookings and access to travel specials. All of my clients have been providing excellent feedback too!

    Matt - GrantThornton

  • My admin team now doesn’t have to spend hours searching for the best deal – we just simply send a request to our Account Manager, and all the work is done!

    Domenic - Provo

  • The simplicity of my Travelstream itinerary helps me focus on the important parts of my travel plan. I save time, and can get on with my work quickly!

    Alex - Branon

Our philosophy

Knowledge of our field paired with excellence in customer service is our mantra.  We helpfully inform and suggest—but we never forget we are here to serve YOU.  We listen first.  And we will be here for you – both before your trip and throughout your travel to make sure everything runs smoothly and seamlessly, handling any hiccups so you are free to enjoy your leisure time.  Hit with a last minute flight cancellation?  Don’t worry.  Give us a call on our 24-hour Concierge Hotline and your Travelstream advisor will have you covered.

The Travelstream way

Account management

Need to make changes? No problem! We can change your flight times to suit you, on short notice.

Travel reporting

Have a frequent travel itinerary? Our software allows you to seamlessly book regular travel.

Expert travel technology

Confused with messy itineraries? Our organized system shows you what’s important first.

International travel

Travelling overseas? We can help get your entire team in the air and at their destination with ease.

Personalised assistance

Want that extra comfort? We ensure that you always get a response from your dedicated Account Manager.

Buying power

Feel like saving money? Our buying power is HUGE, and we pass the discounts directly to you!

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